Customer Service

Should you have any issues regarding your orders or, please contact us at or call us at 800-244-2211.

Forms of Payment

We accept Visa, MasterCard, and Discover.

Order Processing Policy

Please submit your order at, we are not able to process orders via telephone. After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed. At this time we do not process backorders. If your item is out of stock at the time of fulfillment we will cancel the out of stock product, ship the balance of your order, adjust your order total, and send you a shipping confirmation email notifying you of the change. Your order will be shipped within 3 business days after receipt. Please allow 7–10 days for delivery of your order.


Pricing is in US currency only. Shipping and handling are separate.

Sales Tax

Sales Tax (if applicable) will be calculated based on the State or Province to which the merchandise is shipped.


If for any reason you choose to return your selection, we’ll refund the purchase price to your credit card account. You may return your product in the original, unopened package within 45 days for a full refund. Shipping charges are not refundable and you are responsible for the return shipping charges. Please contact Customer Service for a return authorization number (RA #) and the address to ship your returned product. The RA # must be clearly visible on the outside of each returned carton. You must also include your packing slip with your returned items.

Ranger products are not currently eligible for exchange. If you wish to return a product for another, please return the item you no longer want and place a new order for the new item.

Shipping Policy, Methods, and Rates

We will ship to locations in the United States and Canada only.

Although certain restrictions apply, ships to all states, including Alaska and Hawaii. We also ship to Military APO / FPO addresses and P.O. Boxes. We use DHL or Federal Express for all shipping destinations in the United States, with the exception of orders sent to US Post Office boxes, which will be sent by the US Postal Service. Shipping rates are based on your item subtotal.

Please Note: All orders are packaged and shipped out within 3 business days (Monday – Friday) of receiving your order.

U.S. Shipping

Order Total Shipping
$0 $19.99 $6.95
$20 $39.99 $7.95
$40 $59.99 $8.95
$60 $99.99 $9.95
$100 $199.99 $12.95
$200 $249.99 $14.95
$250 & Over $15.95

Canada Standard Shipping

Order Total Shipping
$0 $19.99 $8.95
$20 $39.99 $9.95
$40 $59.99 $10.95
$60 $99.99 $11.95
$100 $199.99 $14.95
$200 $249.99 $16.95
$250 $499.99 $17.95
$500 & Over $23.95

Standard Ground Shipping

Standard Ship Items sent by Standard Ground Shipping will typically arrive within three to eight business days after leaving the warehouse. Most orders leave the warehouse in 48–72 hours. Business days are Monday–Friday, excluding federal holidays within the United States.


Shipments going to Hawaii or Alaska will be shipped by USPS Mail.

Alcohol Inks, Mixatives, and Solvent-Based Cleaner Shipping

For shipping purposes, some of Ranger’s products are classified as hazardous materials due to their flammability rating. These products include all of the Tim Holtz Alcohol Inks (including Mixatives and Metallic Mixatives), Blending Solution and Inkssentials Solvent-Based Cleaner.

USPS hazardous materials handling prohibits shipping flammable items such as Alcohol Inks to PO Boxes. UPS will ship these items ground, but only to a street address, so if ordering Alcohol Inks, please make sure to include street address.

Ranger is only certified to ship any product that is classified as HAZMAT via ground freight service. These products cannot be shipped ground outside the contiguous United States.

Safe Shopping Guarantee is committed to providing the most secure online shopping experience possible. Your credit card and purchase are safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how maintains your privacy and security, please refer to our Privacy Policy. If you are not an member, your personal information will not be stored or saved.